Cookies Policy

About cookies

Cookies are small text files placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember selected settings and understand how the website is being used. Some cookies are created by Robinroo Casino, while others may be placed by service providers that support website operation, security, analytics, advertising or other features.

We may also use similar technologies, such as pixels, tags, software development kits, local storage and device-related identifiers. For convenience, this Cookies Policy refers to all of these technologies as cookies unless a separate distinction is relevant. These technologies may collect information about your browser, device, website interactions, approximate location based on technical information, and the pages or features you access.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with account, device or usage information held by Robinroo Casino or its service providers. When this occurs, the information is handled in accordance with our Privacy Policy and applicable privacy requirements.

Some cookies are necessary for the website to work properly. Other cookies help us understand website performance, remember your preferences or make content more relevant. Where consent is required, we will seek it before using non-essential cookies, subject to the settings and controls available in your browser or on the website.

Types of cookies we may use

Strictly necessary cookies

These cookies support core website functions and cannot generally be switched off through the website preference tool. They may be used to maintain a secure session, remember your progress, enable account or login functions, prevent fraudulent activity, balance website traffic, and protect the stability of the website. Without these cookies, some pages or services may not operate correctly.

Preference and functionality cookies

Preference cookies allow the website to remember choices you make, such as language, region, display settings, accessibility options or cookie preferences. They can help provide a more consistent experience when you return to the website. If you remove or reject these cookies, some preferences may need to be selected again and certain features may be less convenient.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may show which pages are visited, how users move through the website, whether pages load correctly and where improvements may be useful. We may use this information in aggregated or statistical form to monitor performance, identify technical problems and improve the layout, content and functionality of our services.

Security and fraud-prevention technologies

Cookies and related technologies may be used to help protect accounts, transactions and the website from misuse. They can assist with identifying unusual activity, detecting automated or malicious behaviour, supporting verification processes and investigating suspected fraud or breaches of the applicable terms. These technologies may operate in the background and may be necessary to provide a safe online environment.

Advertising and marketing cookies

Where permitted and where relevant to the services provided, advertising or marketing cookies may help measure campaigns, limit repeated advertisements and understand whether promotional content is useful. These cookies may be placed by Robinroo Casino or by selected third parties acting on our behalf. We will handle these technologies in line with applicable requirements and the choices available through our cookie controls.

Third-party content and tools

The website may include content, payment features, verification tools, customer support functions, social features, analytics services or other tools provided by third parties. These providers may use their own cookies or similar technologies. Their use of information may be governed by their own privacy and cookie policies. We encourage you to review the relevant third-party information where you use a feature supplied by another organisation.

How cookies are used on the website

Cookies may be used for several purposes across the Robinroo Casino website. The purposes can vary depending on the page, feature, device and type of interaction. Examples include:

• Keeping the website available, functional and responsive across supported devices and browsers.
• Maintaining a secure connection and helping protect account information and website systems.
• Remembering selections made during a visit, including cookie settings and other preferences.
• Supporting registration, sign-in, account management and other user-requested functions.
• Understanding website traffic, feature use, errors and general performance.
• Improving website design, navigation, content and user experience.
• Measuring the effectiveness of communications or marketing activity where this is permitted.
• Detecting, preventing and investigating fraud, abuse, security incidents and activity that may breach applicable terms.
• Supporting responsible operation of gambling-related features, including the reliable presentation of account or session information where relevant.
• Producing aggregated reports and statistics that help us plan, maintain and improve our services.

Cookies may be session cookies or persistent cookies. Session cookies are usually removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The period may differ depending on the purpose of the cookie, the provider that places it and the settings used by your browser. We do not promise that every cookie will have the same lifespan or that all cookies can be managed in the same way.

We may use information from cookies with other information collected when you use our website, such as information you provide during account activity or information generated by security and operational systems. Combining information can help us maintain accurate records, protect the website and understand service performance. Any use of personal information is subject to the Privacy Policy and applicable law.

Cookies are not used to remove your responsibility for keeping your account details secure. You should use a private and secure device where possible, keep your browser and operating system updated, and sign out when you finish using an account on a shared or public device.

Your cookie choices and controls

When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept certain categories of cookies, reject non-essential cookies or review available settings. Your choices may be stored in a cookie so that the website can remember them. If you use a different browser, device or cleared browsing data, you may need to set your preferences again.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies or refuse cookies generally. Browser controls differ between providers, so you should check the help or privacy settings for the browser and device you use.

• Deleting or blocking cookies may cause website preferences to be lost.
• Some pages, account functions or security checks may not work correctly if necessary cookies are disabled.
• Rejecting analytics or marketing cookies may not stop all advertising, but it may reduce personalised or measured content.
• Changing browser settings on one device may not change settings on another device.
• Cookie controls do not necessarily delete other information held in an account or in our business records.

If the website provides a cookie preference option, you may return to it to review or change your choices. You may also be able to withdraw consent for optional cookies at any time, subject to the technical limits of the preference tool. Withdrawal does not affect processing that occurred before the change and does not prevent the use of cookies that are necessary for website security or basic operation.

Some browsers and devices offer additional privacy features, such as tracking protection, private browsing or signals relating to online preferences. We will consider such controls where required by applicable law and where our systems can technically recognise them. Private browsing does not necessarily prevent all technical information from being processed, and it does not make online activity completely anonymous.

Privacy, retention and policy updates

Information collected through cookies may be processed by Robinroo Casino and by service providers that perform services for us. Service providers may assist with hosting, website security, analytics, communications, customer support, identity or account functions, technical maintenance and other business operations. We expect providers to handle information appropriately and only for authorised purposes, subject to their role and applicable arrangements.

Cookie information may be stored for different periods depending on its purpose. We may retain information for as long as it is reasonably needed to provide services, maintain records, meet security and operational needs, resolve disputes, enforce applicable terms or comply with legal obligations. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical and legal considerations.

The website may link to services or websites operated by other organisations. This Cookies Policy does not control how those organisations use cookies or other technologies. Before providing information through a third-party service, you should read that provider's privacy and cookie information and review the controls it offers.

We may update this Cookies Policy from time to time to reflect changes to our website, technologies, services, legal requirements or operational practices. When we make an update, the revised version will be published on this page with an updated date where appropriate. Your continued use of the website after an update may be subject to the revised policy, while any required consent will be requested through the available website controls.

If you have questions about this Cookies Policy, the use of cookies on the website or the choices available to you, please use the contact or support options made available through the Robinroo Casino website. Do not include sensitive account passwords, payment details or other confidential information in an initial enquiry unless specifically requested through a secure process.