Robinroo Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Robinroo Casino in relation to your use of the website and related services. They apply whenever you browse the site, create an account, deposit funds, participate in a game, claim an offer or otherwise use a service made available through the site. If you do not agree with these terms, you must not access or use the services.

Additional terms may apply to specific games, payment methods, competitions, promotions or other features. Those additional terms will be shown where relevant and should be read together with this document. If there is an inconsistency between these terms and a specific offer or service rule, the specific rule may apply to that offer or service to the extent of the inconsistency.

Robinroo Casino may update these terms from time to time to reflect changes to the services, technology, legal requirements or business practices. The latest version will be made available on the website. Your continued use of the site after an updated version is published may mean that you accept the revised terms, so you should review them regularly.

• You must use the website honestly, lawfully and in accordance with these terms.
• You are responsible for reading the rules that apply to each game or promotion before taking part.
• You must provide information that is accurate, current and complete when requested.
• You must not use the services if doing so would breach a law or legal restriction that applies to you.
• You must protect your account details and tell the site promptly if you believe they have been misused.

2. Eligibility, registration and account security

Eligibility requirements

You must be at least 18 years old and legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before opening an account or playing. Access may be restricted where online gambling, particular games, payment methods or promotional activities are not permitted.

Only one personal account should be created and used by each player unless the site expressly permits otherwise. An account must be registered in your own name and must not be opened on behalf of another person. You must not allow another person to access, control or use your account, and you must not use another person's account.

Registration and verification

During registration or at any later time, Robinroo Casino may ask you to provide information or documents to confirm your identity, age, address, payment ownership or eligibility. This may include information about the source of funds where required by applicable law or internal safety and compliance procedures. Any information supplied must be genuine, accurate and kept up to date.

Verification checks may be completed before an account is activated, before certain transactions are processed, during play or whenever information needs to be reviewed. If you do not provide requested information within a reasonable period, or if the information cannot be verified, access to some or all services may be delayed, restricted or suspended.

Account security

You are responsible for keeping your username, password and other account credentials confidential. You should choose a strong password, avoid sharing it and sign out from devices that are not exclusively yours. You must notify the site through the available support channel if you suspect unauthorised access, incorrect account activity or a security issue.

Robinroo Casino may rely on activity completed through your account unless it has been notified of a suspected compromise and has had a reasonable opportunity to act. You remain responsible for information entered and actions taken using your credentials, except where applicable law provides otherwise.

3. Games, deposits, withdrawals and promotions

Playing and game results

Games must be played for personal entertainment and not for commercial, unlawful or fraudulent purposes. The rules, entry conditions, available options and applicable outcomes for a game will be displayed on the website or within the relevant game interface. You should check those rules before playing and should not participate if you do not understand how the game operates.

Game records and transaction records may be used to determine the activity associated with an account. If a technical, display or processing error affects a game or transaction, the affected activity may be reviewed and corrected in a manner consistent with applicable law and the relevant game rules. You should report any suspected error as soon as possible and avoid attempting to benefit from a known error.

Deposits and account funds

Deposits must be made using a payment method that you are authorised to use. You must not use a payment instrument belonging to another person without proper authority. Payment providers may apply their own terms, fees, processing requirements or security checks, and those matters may be outside Robinroo Casino's control.

You should only deposit money that you can afford to lose. Account funds are intended for participation in the available services and must not be used for unlawful purposes. The site may place a transaction on hold while identity, payment ownership, fraud, financial crime or other compliance checks are completed.

Withdrawals and transaction reviews

Withdrawal requests may be subject to account verification, payment checks, applicable game conditions and any requirements shown at the time of the request. Funds may generally be returned using an approved method linked to the account, subject to payment provider capabilities and legal requirements. The site may ask for further information before releasing funds.

You are responsible for checking that payment details are correct before submitting a transaction. A transaction may be delayed, rejected, reversed or cancelled where information is incorrect, a payment is not authorised, a technical issue occurs, a legal restriction applies or activity appears suspicious. Any fees or charges imposed by a third-party payment provider may be your responsibility.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own promotional terms. These terms may include eligibility requirements, qualifying transactions, expiry periods, game restrictions, wagering conditions, maximum values, withdrawal rules or other limitations. You should read the complete offer terms before accepting or using an offer.

Unless the applicable promotion states otherwise, offers are intended for one person, one household and one account. Robinroo Casino may refuse, cancel or withdraw an offer where there is a breach of the promotional terms, duplicate participation, misuse, manipulation, fraud or other conduct that undermines the purpose of the offer. Promotional terms do not override any responsible gambling or legal requirement.

4. Responsible gambling, privacy and acceptable use

Responsible gambling

Gambling should be treated as entertainment rather than a way to make money or recover losses. Set a budget before you play, keep track of the time and money you spend, and never gamble with money needed for essentials. Do not play when you are upset, under the influence of alcohol or drugs, or trying to solve financial difficulties.

Tools and support options may be available to help you manage your play. These may include deposit or spending controls, time reminders, account breaks, self-exclusion and access to responsible gambling information. Availability and operation of these tools may depend on the service and applicable requirements. If gambling is no longer enjoyable or is affecting your life, stop playing and seek support from an appropriate Australian counselling or support service.

Privacy and personal information

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy obligations. Information may be collected and used to provide services, administer accounts, process transactions, verify identity and age, prevent fraud, meet legal duties, improve the website and communicate important account or service information.

You should review the Privacy Policy to understand how information is collected, used, stored and disclosed. By using the services, you acknowledge that certain information may need to be processed for security, compliance, payment and operational purposes.

Prohibited conduct

You must not misuse the website, interfere with its operation, introduce malicious code, attempt to gain unauthorised access, exploit a technical weakness or use automated tools without permission. You must not engage in money laundering, fraud, collusion, identity misuse, chargeback abuse or any activity designed to manipulate a game, promotion, payment process or account system.

• Do not provide false, misleading or stolen information.
• Do not reverse engineer, copy, reproduce or commercially exploit site content without permission.
• Do not use the site to threaten, harass, defame or harm another person.
• Do not attempt to bypass account, location, age, identity or responsible gambling controls.
• Do not use the services in a way that could damage the website, its systems or its reputation.

5. Suspension, liability, changes and legal information

Suspension and account closure

Robinroo Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, verification, responsible gambling, legal, regulatory, payment or operational reasons. Action may also be taken where these terms, a game rule or a promotional condition has been breached, or where activity appears fraudulent, abusive or otherwise improper.

You may ask for your account to be closed or request a break from gambling using the account or support options made available on the website. Closure does not remove obligations that arose before closure. Any remaining balance or transaction may be reviewed before it is dealt with in accordance with applicable law, payment requirements and these terms.

Website availability and liability

The website and services may be changed, interrupted, suspended or withdrawn at any time. Availability can be affected by maintenance, telecommunications, payment providers, software, internet conditions, events outside reasonable control or other technical issues. The site does not guarantee that every feature will always be available, uninterrupted, secure or error-free.

To the extent permitted by law, Robinroo Casino is not responsible for loss caused by your equipment, internet connection, unauthorised access resulting from your failure to protect account details, third-party services or your breach of these terms. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Applicable law and questions

These terms are intended to operate subject to the laws and legal requirements that apply to the services and to you. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Disputes should first be raised through the contact or support channels published on the website so they can be reviewed appropriately.

For questions about these Terms & Conditions, your account or a particular transaction, use the current support options displayed on the Robinroo Casino website. Do not send passwords, payment card details or other sensitive information through an unsecured or unauthorised channel. The version of these terms displayed on the website is the version that applies at the relevant time, subject to any rights you have under applicable law.