Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other factors outside your control, and past results do not predict future results. A win can never be promised, and losses cannot be recovered by continuing to play. Before you begin, decide how much time and money you are comfortable spending, and treat that amount as an entertainment expense.

Only gamble with money that you can afford to lose after covering your everyday needs and financial commitments. Do not use rent, mortgage payments, household bills, essential living costs, borrowed money or emergency savings for gambling. Avoid making decisions while feeling pressured, upset, tired or affected by alcohol or other substances.

Good habits for safer play

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Do not chase losses or assume that a win is due after a losing streak.
• Never borrow money, sell possessions or use credit to continue gambling.
• Avoid gambling when you are angry, distressed, lonely, tired or under the influence of alcohol or drugs.
• Keep your account details private and do not allow other people to gamble through your account.
• Review your gambling regularly and be honest about how it affects your time, money and relationships.

Use the tools available to stay in control

Planning your gambling in advance can make it easier to follow your own boundaries. Robinroo Casino may provide account tools that help you monitor or restrict your play. Depending on the service and the options available to you, these tools may include deposit limits, spending limits, session reminders, time limits, cooling-off periods or account closure.

A limit is most effective when it is chosen before gambling begins. Consider setting limits for the amount you deposit, the amount you spend and the length of time you play. Choose limits based on your personal circumstances rather than on a particular game, result or promotional offer. If a limit is reached, accept the restriction and do not try to work around it by opening another account or using another person's account.

Taking a break or closing your account

If gambling no longer feels enjoyable, consider taking a break. A cooling-off period can give you time away from gambling without needing to make a permanent decision. If you want a longer or indefinite break, you may be able to request account closure or self-exclusion through the account settings or customer support channels made available on the website.

Self-exclusion is a serious step intended to help prevent access to gambling services for a chosen period or until you request a review, where that option is available. Once you have asked for self-exclusion, do not attempt to create another account or use an account belonging to someone else. Follow the instructions provided and tell customer support if you believe your access has not been restricted as requested.

1. Decide whether you need a short break, a longer break or permanent account closure.
2. Use the relevant account feature or contact the available customer support channel.
3. Follow all verification and confirmation steps required to apply the restriction.
4. Remove saved payment details or gambling reminders where appropriate.
5. Seek support from a qualified professional if gambling has become difficult to control.

Recognise the warning signs

Problem gambling can develop gradually, and it may not always be obvious at first. A person may spend more time or money gambling than intended, hide their activity from others or continue despite negative consequences. Recognising changes early can make it easier to take action.

You may need to take a break if you:

• Think about gambling frequently or feel unable to stop thinking about your next session.
• Spend more money or time gambling than you planned.
• Increase the amount you gamble to achieve the same excitement.
• Chase losses by gambling again to try to win money back.
• Feel restless, irritable or uncomfortable when you try to reduce your gambling.
• Hide, minimise or misrepresent your gambling to family, friends or colleagues.
• Borrow money, miss payments or experience financial stress because of gambling.
• Neglect work, study, sleep, health, relationships or other responsibilities.
• Use gambling to cope with stress, sadness, boredom, anxiety or other difficult feelings.
• Try to stop or cut down but repeatedly find that you cannot do so.

One warning sign does not define a person, but several signs may indicate that extra support is appropriate. You do not need to wait until gambling has caused serious harm before asking for help. Speaking with someone you trust can be a useful first step, and a qualified gambling counsellor or health professional can help you understand your options without judgement.

Support is available

If gambling is affecting your finances, relationships, work, study or wellbeing, consider seeking independent support. Australian players can speak with a gambling support service available in their state or territory, a general practitioner, a psychologist, a counsellor or another qualified health professional. These services can help with practical planning, emotional support, financial concerns and strategies for reducing or stopping gambling.

You may also wish to tell a trusted family member, friend or colleague what is happening. Support from someone you trust can help you maintain limits and avoid gambling during difficult moments. If your gambling has created financial problems, consider contacting a financial counsellor before taking out loans, using credit or making decisions intended to recover losses.

If you need immediate help

If gambling has contributed to thoughts of self-harm, suicide, violence or an immediate safety concern, stop gambling and seek urgent assistance through the appropriate emergency or crisis service in your area. If you are worried about another person, encourage them to speak with a qualified professional and take immediate action if there is a serious risk to their safety.

Our approach

Robinroo Casino aims to provide clear information and practical account controls to support informed decisions. We may ask questions or take steps relating to account activity where appropriate, including discussions about limits, breaks or access restrictions. These measures are intended to support safer gambling and may apply alongside our other account, verification and security requirements.

Players are responsible for using available tools, keeping their account secure and complying with the laws that apply to them. You must be of the legal age required to gamble in your location. If you are unsure whether gambling is permitted for you, or whether you can access an available service, obtain independent advice before playing. Responsible gambling is an ongoing choice: set boundaries, monitor your behaviour and ask for help early when you need it.